| Feature Description |
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 Discount on Service |
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Receive a discount across the board on all services provided by TAS.
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| Priority Service |
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Have all of your support calls escalated to the top of the queue for the fastest service possible. This feature can be especially valuable for those clients that can not afford to be down or that have regular business critical processes (such as payroll).
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| Response Guarantee |
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Be guaranteed to have a TAS consultant working on your support incident within 3 hours, or there is no charge.
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| Hosted Sharepoint Site |
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Provide access to confidential company information via a secured Sharepoint site. Site is accessed by signing into the main TAS site (www.tas-in.com), and then clicking on a menu option that will appear under the Client Portal main menu option. Initial site includes the creation of a site from a default template, and the creation of two user accounts (one administrator account for managing content and one user account for general access). Additional user accounts and custom design services are available at normal rates. Excellent choice to get oriented to Sharepoint.
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| Customer Care Day |
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Schedule the business day of your choice for an on-site strategy session to plan out your year. Strategy sessions can include product demos, wishlist discussions, problem identification, custom project envisioning and implementation planning.
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| Not available to clients with a system list price less than $5000. One visit only – can not be broken out to multiple site visits, or used for consulting, development or training services. |
| Minor Version Updates |
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Keep your system current with the most recent GP version updates installed at no charge. Microsoft typically releases updates twice a year. Once installed at the server, these updates can be automatically rolled out to all client machines with nominal prompting.
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| Only available for clients on R9 or greater, does not apply for first installs or major version updates (8.x to 9.x) and does not apply for products other than GP (including FRx, report writers and all ISV solutions). Users must have administrator rights on their local machine to complete the update, and can be prompted through multiple screens and a possible reboot.
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| Virtual Meeting Services |
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Leverage the GoToMeeting and GoToWebinar subscription services maintained by Total Accounting Solutions to host your next remote meeting or training.
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| Based on availability. Must be scheduled in advance. Assistance with hosting available upon request. Intended for occasional use only. |
| TASiCourtesy Visit |
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Stay connected with all the relevant changes at Total Accounting Solutions and Microsoft during our personalized customer service visits. We will also share any relevant news that may enhance your products, check on current and pending projects and make sure that you are receiving the service that you need.
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| Site visits do not include any travel costs, which will be billed at the regular rates. A Web or phone sesssion can be substituted instead of an on-site visit to avoid travel costs. |
| TASinar Training |
This component of the TASiCare Premium Service Plan is comprised of several no charge elements:
- Attendance at all (monthly) Lunch & Learn TASinars
- Unlimited on-demand access to all recordings including both Lunch & Learn TASinars as well as any recordings of Microsoft curriculum based training.
- Scheduled access to unattended virtual lab environments used for the hands-on exercises that accompany the Microsoft curriculum training. This can be used for training purposes or for no-risk testing
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| Unlimited, free access only applies to recordings, and not live instructor presentations. CPE certificates and Microsoft Courseware certificates are only available with live instructors. Access to virtual lab environments must be scheduled in advance and are subject to availability. |
| Price |
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The TASiCare Premium Service Plan can be maintained for an annual fee of a percent of all TAS-supported software modules, including ISV solutions for Dynamics GP and a flat rate per user for Dynamics CRM. Lapsed TASiCare Plans can be reactivated for an additional percentage. Microsoft service plan percentages are not included in this calculation.
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| To be eligible for this plan, clients must be enrolled in a Microsoft Service Plan and be on a supported version of either Microsoft Dynamics GP or Microsoft Dynamics CRM
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