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 TASiCare Premium Service Plan

At Total Accounting Solutions we strive to improve our quality of service as well as our depth of service for our clients.  For these reasons, we are proud to offer you our TASiCare Premium Service Plan.

TASiCare PlanNo Plan
Discount on ServiceDiscountNo Discount
Priority ServiceYesNo
Response Guarantee3-HourNext Day
Hosted Sharepoint SiteNo ChargeNormal Charge
Customer Care Day1 DayNo Days
Minor Version UpdatesNo ChargeNormal Charge
Virtual Meeting ServicesNo ChargeNot Available
TASiCourtesy VisitAnnual Site Visits with Interim CallsOccasional Visits On-Site or by Phone
TASinar TrainingSee Details BelowNormal Charge
Price*** CALL ***Not Applicable
Feature Description
expand  Discount on Service
 
expand  Priority Service
Have all of your support calls escalated to the top of the queue for the fastest service possible.  This feature can be especially valuable for those clients that can not afford to be down or that have regular business critical processes (such as payroll).  
 
expand  Response Guarantee
 
expand  Hosted Sharepoint Site
Provide access to confidential company information via a secured Sharepoint site.  Site is accessed by signing into the main TAS site (www.tas-in.com), and then clicking on a menu option that will appear under the Client Portal main menu option.  Initial site includes the creation of a site from a default template, and the creation of two user accounts (one administrator account for managing content and one user account for general access).  Additional user accounts and custom design services are available at normal rates. Excellent choice to get oriented to Sharepoint.
 
expand  Customer Care Day
Not available to clients with a system list price less than $5000. One visit only – can not be broken out to multiple site visits, or used for consulting, development or training services. 
expand  Minor Version Updates
Keep your system current with the most recent GP version updates installed at no charge.  Microsoft typically releases updates twice a year.  Once installed at the server, these updates can be automatically rolled out to all client machines with nominal prompting.
Only available for clients on R9 or greater, does not apply for first installs or major version updates (8.x to 9.x) and does not apply for products other than GP (including FRx, report writers and all ISV solutions). Users must have administrator rights on their local machine to complete the update, and can be prompted through multiple screens and a possible reboot.  
expand  Virtual Meeting Services
Based on availability. Must be scheduled in advance. Assistance with hosting available upon request. Intended for occasional use only. 
expand  TASiCourtesy Visit
Stay connected with all the relevant changes at Total Accounting Solutions and Microsoft during our personalized customer service visits.  We will also share any relevant news that may enhance your products, check on current and pending projects and make sure that you are receiving the service that you need.
Site visits do not include any travel costs, which will be billed at the regular rates. A Web or phone sesssion can be substituted instead of an on-site visit to avoid travel costs. 
expand  TASinar Training
Unlimited, free access only applies to recordings, and not live instructor presentations. CPE certificates and Microsoft Courseware certificates are only available with live instructors. Access to virtual lab environments must be scheduled in advance and are subject to availability. 
expand  Price
The TASiCare Premium Service Plan can be maintained for an annual fee of a percent of all TAS-supported software modules, including ISV solutions for Dynamics GP and a flat rate per user for Dynamics CRM.  Lapsed TASiCare Plans can be reactivated for an additional percentage.  Microsoft service plan percentages are not included in this calculation.  
To be eligible for this plan, clients must be enrolled in a Microsoft Service Plan and be on a supported version of either Microsoft Dynamics GP or Microsoft Dynamics CRM  
 

© 20009 Total Accounting Solutions. Greenwood, IN  All rights reserved.

Total Accounting Solutions (TAS) uses Microsoft Dynamics GP and Microsoft Dynamics CRM for their own accounting and contact relationship needs. This site is a Windows Sharepoint Services 3.0 site, and was designed by TAS using Sharepoint Designer 2007 as mentored by Salient6