The Microsoft Gold Certified
Partner Program identifies companies that have proven a commitment and expertise
in one or more specialized areas when delivering Microsoft technologies.
Microsoft Gold Certified Partners augment the support available directly from
Microsoft with multivendor support services. Microsoft Gold Certified Partners
acknowledge that, as Microsoft products are integrated into multivendor
environments, you need support not just for Microsoft software, but also for
hardware, networking, and software products from other vendors.
Some larger customers want not only the flexibility of the new open systems
environment, but also a choice in the vendors or partners with whom they work
and the option of developing their own in-house activities. Additionally,
customers are often looking for a third-party provider that can offer a single
contact who will help them move to a distributed computing environment.
Microsoft Gold Certified Partner support personnel have ongoing access to
complete technical information on Microsoft products, technologies, and support
tools -- the same information used by our own engineers. An engineer exchange
program enables Microsoft Gold Certified Partner support personnel to quickly
become proficient at supporting Microsoft technologies and products.